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Opening shifts are scheduled 30 minutes earlier than normal to account for training, and closing shifts have an extra 30 minutes at the end to account for training.

Trainees are paired with a trainer during all training shifts, then paired with a lead until competency and confidence are demonstrated.

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Front-of-House ☕️

Including: Baristas & Hosts

Session 1: Welcome & Admin

• Ensure Sling is set-up & active.
• Ensure Slack is set-up & active.
• 4-digit Toast clock-in code
• Review dress code
• Review Employee Handbook & Policies
• Alignment with company culture and why we do what we do.
  • Following procedures, being active on Slack, etc.
  • Heart, Vision, & Culture Alignment

Session 2: Opening, KDS, & Line

• Opening procedure walkthrough with Lead
• Verbal & assisted training of reading & fulfilling orders
• Minimum of one to-go order fulfilled

Session 3: Opening & Grill

• A self-guided opening with lead supervision
• Verbal & assisted training on opening, grill, and mid-shift
• Minimum of one hour on Grill

Session 4: Closing, Prep, & Support

• Closing procedure walkthrough with Lead
• Verbal & assisted training of Prep role
• Ensure knowledge is adequate

Session 5: Closing & Trial Shift

• Trial run of all positions (Line, Grill, Prep, & Support) with lead oversight.
• Self-guided closing with lead oversight
• Skill Review with Lead
  • Trainer interviews trainee, reviews everything learned, and identifies areas to continue working on.
  • Spend the remaining time (after shop hours) hitting remaining items if necessary. For any long-term items, assign themselves or a lead to continue working on them.

Back-of-House 🍳

Line Cooks & Dishwashers

Session 1: Welcome & Admin

• Ensure Sling is set-up & active.
• Ensure Slack is set-up & active.
• 4-digit Toast clock-in code
• Review dress code (provided with a hat & shirt)
• Review Employee Handbook & Policies
• Alignment with company culture and why we do what we do.
  • Following procedures, being active on Slack, etc.
  • Heart, Vision, & Culture Alignment

Session 2: Intro to Opening & Prep

• Walkthrough opening procedures with a Lead
• Verbal prep station training & videos
• Assisted hands-on prep station training

Session 3: Opening on Grill

• A self-guided opening with Lead supervision