In this section, we explain our provisions for your working hours and time off.

Working Hours

Including our opening & closing shifts, our company operates between 6:00 am to 5:00pm everyday. You are expected to come to work by the time you are scheduled via our scheduling software.

Some departments may work after hours, too. If you work in these departments, you will follow a shift schedule as needed.

Reference our Attendance Policy (in Employment Basics) for further information.

Scheduling

We do our best to have work schedules set at a minimum two weeks out to provide every employee with a dependable work schedule.

Shift Coverage

If you are unable to attend a scheduled shift, follow the appropriate steps below:

• Find shift coverage via the shift-trades channel on Slack and then make it known in the channel who will be covering your shift.
• If you cannot find coverage for your shift, you are still expected to attend your scheduled shift.
• Missing or not showing up to a scheduled shift will result in a write up.

Time Off Requests

If you need to request take time-off (and the schedule has not been posted yet), input a time-off request via Sling.

• Management will review your request and approve or deny it in a timely manner.
• We will do our best to approve most if not all requests unless there is an outlying emergency or shortage of staff members.
• How to submit requests will be demonstrated during your training.

Updating Your Availability

• You can update your availability at anytime via Sling, however it cannot interfere with an already posted schedule.
• If you need to change your availability and it will interfere with shifts you’re already scheduled to work, you will be responsible for finding your own coverage via the shift trades channel in Slack.